Accomplishments

For a full list of employment history and skills, please visit LinkedIn

  • Creation of two property management organizations, Artery and CAPREIT, both 12,000-unit organizations.

  • Creation of Artery Lease Purchase Program to entice renters to purchase Artery Homes. EQR later adapted this model for their preferred renter program. Artery then successfully sold their portfolio to EQR.

  • Developed creative customer driven themes at CAPREIT, such as “Caring Apartment Professionals” and “Positively Outrageous Service” programs, which contributed to the foundation of CAPREIT reputation as a customer centric company.

  • Successful repositioning of CAPREIT portfolio, quickly achieving 20% cumulative NOI growth in first three years after initial purchase of 27 communities. This resulted in EQR purchasing the Artery portfolio in total. CAPREIT then retooled and began again.

  • Successful track record throughout career of continually exceeding marketplace competitors despite declining market conditions as a result of strong market knowledge, proactive outreach and recruiting the right teams to convey professionalism and caring.

  • Managed Multifamily Apartments in twenty three states throughout career.

  • CAPREIT and Mission Residential provided platforms where strong NOI growth in the 4-5% range with large ancillary income boosts as a result of negotiating cable, laundry, utility billing services occurred while economy was struggling.

  • Mission Residential provided opportunity for same store expense reductions as a result of staff redundancy elimination, improving national vendor pricing and creation of in-house teams for maintenance and painting.

  • Successful branding and repositioning of smaller management companies for higher profile by increasing levels of standards, expectations and broadening the vendor talent on smaller portfolio.  

 

Presentations and Publications

Jeff has been a featured speaker, moderator and panelist on property management issues including, proactive and forward-thinking management, problem solving, human resource positive communication, product management and revenue management at numerous multifamily industry conferences. As an operator he has pioneered the use of call center technology, resident background screening and a branded approach to marketing and advertising:

  • Panelist, Fair Housing Conference, AOBA, Washington DC

  • Panelist, NMHC Conference, and Multi-Housing World Conference

  • Panelist, Fair Housing Conference, AOBA, Washington DC

  • Panelist, Property Management Association, PMA -Best Practices in Property Management

  • Panelist, Marcus & Millichap Multifamily Forum-Strategies To Maintain Happy Property Managers, Tenants and Owners

  • Panelist, YARDI Yieldstar Revenue Management Conferences

  • Panelist, Marcus & Millichap Multifamily Forum Mid Atlantic-Devising Management Strategies

  • Author: Multifamily Florida, Superior Property Management: Do you know what it looks like

  • Author: Real Estate Forum, Emphasize Property Revenue, not Occupancy

 

Certifications and Affiliations

  • Certified Property Manager (CPM) designation from Institute of Real Estate Management (IREM)

  • Institute of Real Estate Management (IREM)

  • Apartment and Office Building Association (AOBA) Past Board Member

  • National Multi-Housing Council (NMHC) Past Board Member

  • Landlord-Tenant Commission, Montgomery County, MD Past Member

  • Virginia Tech Property Management Advisory Board Past Member